How to edit your unsubscribe settings
When you are logged in to InviteDesk, you will have access to several settings you can apply or adjust.
You can find the settings on the left-hand side:
Regarding your company profile, you will have several options available:
- My company: here you can edit your company.
(Click on the following link to go to this separate article for more details: “Edit my company"). - Communication languages: here you can determine your default settings concerning the languages in which you externally communicate about your event.
(Click on the following link to go to this separate article for more details: “My communication languages"). - Data privacy: here you determine your GDPR settings.
(Click on the following link to go to this separate article for more details: “Data privacy settings"). - Custom contact fields: here you can create custom contact fields.
(Click on the following link to go to this separate article for more details: “Custom contact fields"). - Custom event fields: here you can create custom event fields.
(Click on the following link to go to this separate article for more details: “Custom event fields"). - Tags: here you can create tags.
(Click on the following link to go to this separate article for more details: “Tags"). - Sender: here you can determine your default settings concerning the sender options for your events.
(Click on the following link to go to this separate article for more details: “Sender settings"). - Custom domains: here you can add a custom domain for registration pages or event overview pages.
(Click on the following link to go to this separate article for more details: “Custom domains"). - Unsubscribe: here you can determine your unsubscribe settings.
- Custom notes: here you can manage your notes/tasks.
(Click on the following link to go to this separate article for more details: “Custom notes"). - Custom fonts: here you can add a custom font.
(Click on the following link to go to this separate article for more details: “Custom fonts"). - Branding: here you can add your own branding in InviteDesk.
(Click on the following link to go to this separate article for more details: “Branding").
In this article, we will talk about editing your unsubscribe settings.
My unsubscribe settings
By clicking on "Unsubscribe", you will see the following:
Unsubscribe links
- Remove unsubscribe links from transactional emails: here you choose to remove the unsubscribe links from transactional emails. Transactional emails are sent to invitees with the status "Confirmed" and also to attendees. This does not apply to emails containing an InviteDesk survey link.
- Remove unsubscribe links for emails to employees: here you can choose to remove the unsubscribe links for emails that are sent to employees. Those are contacts that are labeled as "Employees" as contact type.
(Click on the following link to go to this separate article for more details: “Filters & actions").
Unsubscribe options and translations
When a contact receives an email, the contact can choose to unsubscribe. The unsubscribe option will be visible at the bottom of the page. When the contact clicks on the unsubscribe option, they will be redirected to a new page. The design of this page depends on the template you have chosen when creating your event or mailing campaign. When a contact arrives on the unsubscribe page, they will see several ways to unsubscribe from these emails. This will depend on what you have created in your unsubscribe options and translations.
- Language: choose the desired language for which you want to change your unsubscribe info.
- Add unsubscribe option: you can add or remove different permission types by simply clicking on "+add unsubscribe option" or by using the trashcan icon. You can also very easily change the text of the unsubscribe option which your contacts will see when they want to unsubscribe.
Note: the first two options can't be deleted and when you create a new unsubscribe type, the default backup language should always be filled in.
Unsubscribe alert mail
We have also provided a feature that will allow you to immediately receive a copy of these unsubscribes at the e-mail address(es) of your choice. This can be very useful if you would just like to keep track of the number of unsubscribes or if you need to change the contact in other databases as well.
The mail will have the title "InviteDesk - Unsubscribe request".
- Type in an e-mail address and by pressing "ENTER", the e-mail address will be confirmed and it will appear in a grey frame. You can add multiple e-mail addresses if you like.
Click on "Save" to keep any changes you have made.
Tip: In the address book, you can also find relevant information regarding unsubscribes for a specific contact.
(Click on the following link to go to this separate article for more details: “Filters & actions").
Search for a contact and click on the pencil icon to edit this contact. You will see the following in the "Permissions" tab:
You will be able to see the history of this contact, meaning you can see for what, by who and when a permission setting for this specific contact has been changed.
Extra tip: We also have a video providing a short tutorial about mailing permissions: