How to edit your default sender settings
When you are logged in to InviteDesk, you will have access to several settings you can apply or adjust.
You can find the settings on the left-hand side:
Regarding your company profile, you will have several options available:
- My company: here you can edit your company.
(Click on the following link to go to this separate article for more details: “Edit my company"). - Communication languages: here you can determine your default settings concerning the languages in which you externally communicate about your event.
(Click on the following link to go to this separate article for more details: “My communication languages"). - Data privacy: here you determine your GDPR settings.
(Click on the following link to go to this separate article for more details: “Data privacy settings"). - Custom contact fields: here you can create custom contact fields.
(Click on the following link to go to this separate article for more details: “Custom contact fields"). - Custom event fields: here you can create custom event fields.
(Click on the following link to go to this separate article for more details: “Custom event fields"). - Tags: here you can create tags.
(Click on the following link to go to this separate article for more details: “Tags"). - Sender: here you can determine your default settings concerning the sender options for your events.
- Custom domains: here you can add a custom domain for registration pages or event overview pages.
(Click on the following link to go to this separate article for more details: “Custom domains"). - Unsubscribe: here you can determine your unsubscribe settings.
(Click on the following link to go to this separate article for more details: “Unsubscribe settings"). - Custom notes: here you can manage your notes/tasks.
(Click on the following link to go to this separate article for more details: “Custom notes"). - Custom fonts: here you can add a custom font.
(Click on the following link to go to this separate article for more details: “Custom fonts"). - Branding: here you can add your own branding in InviteDesk.
(Click on the following link to go to this separate article for more details: “Branding").
In this article, we will talk about editing your default sender settings.
My default sender settings
By clicking on "Sender", you will see the following:
- When “Ticketholder” is selected in the “From”, your invitees will receive the communication from the users (e.g. their sales representative) set as ticketholder for the event. If some relations are not linked to a ticketholder, they receive the mail from the name and email below "Ticketholder".
(Click on the following link to go to this separate article for more details: “Add ticket holders").
- When “Specific sender” is selected the mail will always be sent from the name and e-mail address provided here - regardless if the contact is linked to a ticketholder or not.
The “Reply to” setting speaks for itself:
- Or it is the same as what you have defined in the “From” settings.
- Or you define a specific “Reply to”. So when people reply to the mail they received, their mail is sent to that specific address.
Click on "Save" to keep any changes you have made.
Tips:
- “Mail Validation” ensures that the invitations will be not only in your chosen name but also from your email (domain name). Please contact your contact at InviteDesk for more details if this has not yet been set up for you.
- These default settings can of course always be adjusted per event if needed. They will be pre-filled when you create your event, but you can always change them if a certain event demands a different approach.
(Click on the following link to go to this separate article for more details: “Communication setup of your event").