Create your cancellation mail
We have talked about which communication mails are available to use in your event. We also described the functionalities common to most e-mail types.
(Click on the following link to go to this separate article for more details: “Mails overview for an event").
In this article, we will talk about the cancellation mail.
In short: there is no cancellation mail.
You can set up a confirmation mail to be sent automatically when a guest registers for an event. But if an invitation gets canceled, either by a user in the backend or because the guest declines, there is no automatic email to be sent to confirm their cancellation.
When a guest declines, they are redirected to a landing page with a message you can customize in the Text Templates section. When a user declines an invitation in the backend, the guest does not get notified.
In some cases, you might want to let a guest know that you canceled their invitation. The best way to do this, is to create an ad hoc mail with 'canceled' guests as the target group. You can send this mail manually to the canceled guests by sorting in the invitation list on this status, selecting all guests and clicking on 'Send mail'. Then you choose the ad hoc mail you created for the canceled guests.