Event survey section
InviteDesk offers an integrated survey solution, not only to track event satisfaction, but also to gather the preferences of your invitees at different touch points. We explained the general survey section in the articles below.
(Click on the following links to go to these separate articles for more details: “Create a predefined question" and "Create a predefined questionnaire").
On an event dashboard on the right-hand side, you can specify 3 types of surveys for your event, each linked to a different stage in the process:
- Event satisfaction
- When a guest declines
(Click on the following link to go to this separate article for more details: “When a guest declines"). - When registration is closed
(Click on the following link to go to this separate article for more details: “When registration is closed").
In this article, we will talk about the event satisfaction survey. This survey can be made accessible for your guests, when created, in the thank you mail that is sent after the event or it can be added to the Write new email (Ad hoc).
(Click on the following links to go to these separate articles for more details: “Thank you mail" and "Write new email (Ad hoc)").
The survey is created in a format that is very similar to the registration page editor. After you selected the survey, you will see the following:
- Language: choose your desired language.
- Text editor: adjust the text to your liking.
- + Add a question: here you can add a brand new question or select one of the predefined questions you have created.
- + Add a predefined questionnaire: here you can add a predefined questionnaire you have created.
After you have added the questions or questionnaires you want, you will have the following possibilities:
- Edit: with the pencil icon, you can edit the question. This option will only be available for newly created questions. This can't be done for predefined questions/questionnaires.
- Remove question: with the trashcan icon, you can remove the question from this survey.
- Change order: with the two arrows icon, you can change the order of the question in the survey.
- Mandatory: by activating this checkbox, this question will be mandatory and will need to be answered by your contacts.
- Question routing: when you have more than 1 question, you can apply routing. For example, if a contact answer "Yes" to question 1, only then show question 2.
We have foreseen some additional privacy settings on a questionnaire level:
- When selecting “Anonymous Survey” you can decide that all answers will remain anonymous.
- You could as well leave the choice to remain anonymous for the respondent.
If you have done all the necessary steps, you can click on "Save" and your survey will be created.
Tip: you can consult your survey results on the event dashboard.
(Click on the following link to go to this separate article for more details: “Survey results").