General survey section
InviteDesk offers an integrated solution, not only to track event satisfaction, but also to gather the preferences of your invitees at different touch points. You can send surveys after an event but also in case people decline your invitation or are too late to register.
This way we enable you to gain insight into the quality and perception of your events, and to better match your event offering to your audience in the future. In order to be consistent and to make results comparable over time and across events we created a centrally managed survey section.
Here you can create your own set of predefined questions and questionnaires which you can reuse on an event level. On an event level, you can reuse the predefined questions and questionnaires, and if wanted add event-specific questions. See the articles below to go to the event survey sections.
(Click on the following links to go to these separate articles for more details: “Event satisfaction", "When a guest declines" and "When registration is closed").
You can find the Library section on the top bar in the dropdown menu of the "Settings" tab.
In this article, we will talk about adding predefined questionnaires. A predefined questionnaire makes it easy to add, on an event level, a series of questions in one go. The building blocks of these questionnaires are the predefined questions.
(Click on the following link to go to this separate article for more details: “Create a predefined question").
To create a new predefined questionnaire, click on the “+” sign on the right-hand side. You will see the following:
- Language: choose your desired language.
- Question list name: give your question list a name.
- + Add a question: here you can decide which predefined questions you want to add to this question list.
After you have added the question(s) you want, you will have the following possibilities:
- Remove question: with the trashcan icon, you can remove the question from the list.
- Change order: with the two arrows icon, you can change the order of the question in the list.
- Mandatory: by activating this checkbox, this question will be mandatory and will need to be answered by your contacts.
- Question routing: when you have more than 1 question, you can apply routing. For example, if a contact answer "Yes" to question 1, only then show question 2.
If you have done all the necessary steps, you can click on "Save" and your predefined questionnaire will be created.