In this video we show you a checklist of reasons why your email is not getting sent:
00:22 - Is your event published?
00:30 - Is the target already reached?
00:40 - Do your ticket holders have access to tickets?
01:07 - Does the contact have permission to receive emails from you?
01:30 - Does the contact have the status bounced or blocked?
01:37 - How long have you been waiting?
01:48 - Contact support
What to do if you can't send mails
Are you unable to send emails? We are here to help. There could be several reasons for this.
Please be sure to check the following:
- Is your event published in InviteDesk?
- Make sure the event is no longer in "Draft" status.
- Make sure the event is no longer in "Draft" status.
- Are there still places available?
- If your event has "Target" 0 and "Overbooking" None, no invitations will be sent. You can edit the "Event details" of your event to change this.
- If your event has "Overbooking" None and the number of registrations equals your target, no new invitations will be sent.
- If your event has plenty of places available and you are sending invitations in the name of a Ticketholder, make sure the Ticketholder has places available or access to "Unallocated". You can activate this in the Ticketholder menu of an event:
- Double-check the permission settings of a specific contact in the Address book.
- If you are unable to send an email to a specific contact, you should search for this contact in the Address book. Go to the "Address book" in the general menu on the left-hand side. When you have found the specific contact, click on the pencil icon and navigate to the "Permissions" tab. If the following is not activated, you will not be able to send emails to this contact. Below is an example with activated permissions:
If you activate these manually, be sure you have the permission of the contact to do so.
- If you are unable to send an email to a specific contact, you should search for this contact in the Address book. Go to the "Address book" in the general menu on the left-hand side. When you have found the specific contact, click on the pencil icon and navigate to the "Permissions" tab. If the following is not activated, you will not be able to send emails to this contact. Below is an example with activated permissions:
- A contact has mail status bounced/blocked.
- If you are certain that the mail address of your contact is correct, you can contact us to unblock this mail address. You can make this request by creating a support ticket on our platform.