How to cancel or move an event
It can sometimes happen you need to cancel or move an event. In this article, we will show how to easily do this and how you can communicate about this.
There are two possible scenarios:
Scenario 1: The event is cancelled and is not rescheduled
For this scenario, it is recommended to follow these steps:
Step 1:
Inform the people that already registered or were invited. Use the "Write new email" to send an informative mail to the selected target group.
(Click on the following link to go to this separate article for more details: “Mails overview for an event").
Step 2:
Change the "Registration closed" date of the registration page to the date of yesterday. By doing this, you will make it no longer possible for people to register.
(Click on the following link to go to this separate article for more details: “Registration page").
Step 3:
Pause all communications. On the dashboard of your event, you will see a button to pause all communications at the top right. By activating this functionality, you will make sure that all your scheduled e-mails will not be sent. You can also pause your communication e-mails individually by using the sliders in the communication overview.
Tips:
- Rename your event. You could for example place "Cancelled" in front of the original event name. By doing this, you will make it obvious for other users and it makes it much easier to identify these events in the future.
- You can always relaunch your event in just a few clicks by using the clone functionality.
(Click on the following link to go to this separate article for more details: “How to clone an event").
Scenario 2: The event is cancelled and a new date is available
For this scenario, it is recommended to follow these steps:
Step 1:
Change the "Registration closed" date of the registration page to the date of yesterday. By doing this, you will make it no longer possible for people to register.
(Click on the following link to go to this separate article for more details: “Registration page").
Step 2:
Clone the event.
(Click on the following link to go to this separate article for more details: “How to clone an event").
Step 3:
Edit the cloned event if needed and rewrite your invitation mail. In this invitation mail, you will inform your invitees that the previous date has been cancelled and that they can register again for the new event. Do not forget to publish your cloned event to activate your communication.