Ticket holders
Who is a ticket holder?
When you add invitees to your invitation list for an event, you can determine if you would like to link an invitee, or several invitees at once, to a ticketholder. A ticketholder has to be a user in the system of InviteDesk. Most of our clients link their colleague who is closest with that certain invitee.
To link a ticket holder, you need to have a column in your Excel with the mail address of the ticket holder to link this to an invitee.
That way you can make the communication with your invitees very personal and familiar. You can adjust your sender options for an event and can make use of the variables so that the invitee gets the information from the person he or she knows the best.
You could for example adjust the sender options for an event to send in the name of a ticketholder if available.
(Click on the following link to go to this separate article for more details: “Communication setup of your event").
A ticketholder is a user in the system as stated above. As an admin, you can determine what these users can do. For example, adding people to the invitation list or making a change to the registration details of an invitee.
(Click on the following link to go to this separate article for more details: “Create a new user right profile").
Add ticket holders for your event
In the ticket holders section of your event, you can add ticket holders by clicking on the “+” sign. Note that a ticket holder has to be an existing user in Invitedesk.
When doing so you can search for specific users or filter on a team if needed:
You can also distribute ticket quotas to your ticket holders.
(Click on the following link to go to this separate article for more details: “Distribute ticket quota").
How to assign Ticketholders to your guests
You can assign ticketholders to your guests when uploading your guest lists in Invitedesk. There are two main ways to do this:
1. Assign a Ticketholder per File
If your guests are stored in separate Excel files, you can assign one ticketholder to all guests in a specific file.
When you upload the file, an option will appear to select the ticketholder for that file.
2. Assign a Ticketholder per Guest
If you store ticketholder information in an extra column in your Excel file, you can import it directly.
You can use either the Ticketholder CRM ID or the email address of the ticketholder.
During the upload, Invitedesk will match each guest to the correct ticketholder based on this information.