General survey section
InviteDesk offers an integrated solution, not only to track event satisfaction, but also to gather the preferences of your invitees at different touch points. You can send surveys after an event but also in case people decline your invitation or are too late to register. This way we enable you to gain insight into the quality and perception of your events, and to better match your event offering to your audience in the future. In order to be consistent and to make results comparable over time and across events we created a centrally managed survey section. Here you can create your own set of predefined questions and questionnaires which you can reuse on an event level. On an event level, you can reuse the predefined questions and questionnaires, and if wanted add event-specific questions. See the articles below to go to the event survey sections.
(Click on the following links to go to these separate articles for more details: “Event satisfaction", "When a guest declines" and "When registration is closed").
You can find the centrally managed survey section on the left-hand side:
In this article, we will talk about adding predefined questions. These help you to remain consistent across surveys for different events so over time you can track and compare results. Questions you are likely to use on various occasions for different events are best created in this section. If for one or another event you want to ask something very specific, this is best done on an event level.
To create a new predefined question, click on the “+” sign on the right-hand side:
You will have the following possibilities:
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- The "Free text" type of question.
- The "Multiple choice - single select" type of question where only 1 answer can be selected by the person who completes the survey.
- The "Multiple choice - multiple select" type of question where multiple answers can be selected by the person who completes the survey.
- The "Score (0-4)" type of question. Simply define the text of the question and the text labels of the highest and the lowest value.
- The "NPS (0-10)" type of question. Simply define the text of the question and the text labels of the highest and the lowest value.
- The "Tag cloud" type of question. You can select tags you would like to make available to your respondents - simply click the tags to make them available. On an event level, you decide to store these tags for your contacts in the address book. This way you are sure, that for future events, you can target even better. It will look like this when you have a tag cloud question on event level:
Tags can be created in your company profile.
(Click on the following link to go to this separate article for more details: “Tags").